Helping MSPs Succeed in the Cloud
Egenera's Xterity cloud was built for Managed Service Providers.
Now being built to help MSPs succeed means understanding the unique challenges they deal with. Having years of experience working in or partnering with small MSPs Egenera’s leadership knows that each customer has likely took years to cultivate. We realize that price predictability is key, and that your team may be selling cloud on a Monday and then firewalls on a Tuesday. It is because of that experience that the principles of channel protection, premium service, price stability, and intuitive interfaces are at the heart of Egenera's values. Many of our new partners come from poor experiences with other cloud providers. It is their stories that we feel best demonstrate how Egenera's Xterity cloud is a better fit for many MSPs.
Channel Protection
Some MSPs primary concerns are that when they get their customers to the cloud, they then compete with so many other organizations that can resell them those same cloud services from that same provider; in some cases, the customer could just go direct! The infamous "Change my reseller" button is a common discussion we hear in Egenera sales calls. Egenera prevents this by keeping our channel anonymous. Not only can you white label the cloud console, we also do not publish signed resellers making it very hard for a competitor to hunt your customers. We also have no published price list and per service margin control making it very hard to just price shop. Finally, we take no direct business so a end user can’t just cut you out once the expensive migration done.
Margin Control
Some MSPs primary concerns are that when they get their customers to the cloud, they then compete with so many other organizations that can resell them those same cloud services from that same provider; in some cases, the customer could just go direct! The infamous "Change my reseller" button is a common discussion we hear in Egenera sales calls. Egenera prevents this by keeping our channel anonymous. Not only can you white label the cloud console, we also do not publish signed resellers making it very hard for a competitor to hunt your customers. We also have no published price list and per service margin control making it very hard to just price shop. Finally, we take no direct business so a end user can’t just cut you out once the expensive migration done.
Simple to quote, deploy, and manage.
Training is also a common theme we hear. Companies struggle with getting the needed technical training or certifications only to find themselves having to pay more for those resources or lose them to other companies. Others have the skills but find their staff spends an absurd amount of time keeping up with changes in pricing, features, and processes that seem to change every day killing productivity and stalling new sales. Egenera's cloud control is designed to have a near zero training requirement for sales and technical staff. New partners often watch a few short videos, attend a one hour orientation meeting and they are quoting, building and managing their cloud systems.
The support your customer's demand.
By far the most common thread in our sales discussions is support. The fact is that unless you have very large cloud deployments, or pay significant premiums for premier support programs, most of the major cloud providers will not provide you with the type of support response your customers expect from you. To complicate matters getting in touch with a truly experienced engineer for most cloud providers requires multiple emails, escalations and delays any meaningful support feedback by hours if not days. Egenera knows that their partners have built their customer base in many cases around delivering exceptional service to their customers. Some have written SLAs in place. How can they maintain that level of service for a customer if their systems are deployed in a cloud where they have to email support and hope for a response in the same day? Egenera's service is available to all Xterity customers 24/7 365 days a year online or via phone without any additional cost. Even our L1 engineers have been supporting critical cloud environments for years. In fact we take service so seriously that the CEO ensures he meets every new Xterity partner during on boarding so they have a direct line to him should something not meet their expectations.
Egenera's cloud business is a month-to-month service with no upfront costs or revenue commitments, so we earn our customers business over and over again. We feel that the best measure of our cloud's performance is not our 99.999% availability but the fact that over 93% of our partners have been with us for more than 4 years. If one or more of the challenges above ring true for you then go to www.egenera.com to schedule a demo or sign up as a partner to test our cloud yourself. Let us show you how Egenera really can make reselling cloud simple.